Troubleshooting Basic Printer Problems

  • Take care of the basics. Make sure the printer is plugged in, turned on, and has paper in it.

  • Make sure the printer cable is properly connected to the printer and to the computer.

  • Check to see if there is a paper jam. Most printers have a flashing light to indicate a jam. Also, if the paper size selected differs from the one in the paper tray, you will not be able to print. To choose a paper size, select FilePage Setup. Click the Paper Size

  • Check to see that the printer toner, cartridge, or ribbon is fresh and adequate. If not, printed documents may appear streaky, blotchy, or even blank.

  • Make sure the printer is switched to Online mode. There is usually a button on your printer’s control panel. If it is switched to Offline mode, it will not print.

  • Make sure the computer knows what printer you are using. Check this by clicking StartControl PanelPrinters and Other HardwareView installed printers or fax printers. If an icon for your printer doesn’t appear, try restarting your computer. If your printer still doesn’t appear, you may need to add it. Click Add a Printer, then follow the instructions in the Add Printer Wizard.

  • If you work in an office environment where several people share a printer, there may be a network Contact your company’s network support specialist.

  • If you can find the manual for your printer, read it to see if you can find the solution to the problem.