Computer will not turn On or Start

Computer will not turn on or start

  • Ensure that cables connecting to the computer to the external source are plugged in properly.
  • When the cables connecting the computer to the external power source are plugged in properly , and the wall outlet functioning , the green power supply light on the back of the computer should be on ; If it is not, refer to the limited Warranty and Support guide to contact support.
  • If the display (monitor) is blank , the monitor may not be properly connected. Connect the monitor to the computer , plug it in, and turn it on.
  • Test the wall outlet by connecting a different electrical device to it.
  • Incompatible memory (RAM) may have been installed. Reinstall the old memory to return your computer to original state.
  • Reseat the hard disk drive data and power cables.


Error message: Invalid system disk or Non-System disk or disk error

  • When drive activity stops, remove the disk and press the spacebar on the keyboard. The computer should start up.


Computer does not turn off when the ON button is pressed

  • Press and hold the On button until the computer turns off


Computer shuts down automatically

  • The computer may be in an exceeding hot enviornment. Let it cool down.
  • Ensure computer air vents are not blocked and internal fan is running. Note that you computer may not have an internal fan.

Computer displays the wrong date and time

  • The real time clock (RTC) battery may need to be replaced. Batter life is approximately 6-7 years.
  • Before replacing the battery , try resetting the date and time in your operating system by using the control panel. If the problem persists, replace the battery .